Refund policy
Refund Policy
We do not accept physical returns. All sales are final.
However, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, or incorrect, we will make it right.
Eligible refund situations:
- Item arrived damaged or broken
- Item received is different from what was ordered
- Item is defective or not functioning as described
How to request a refund:
- Contact us at underthesunshopify@gmail.com within 7 days of your delivery date
- Include your order number and a clear photo of the item and issue
- We'll review your request and respond within 2 business days
Refunds are not available for:
- Change of mind or buyer's remorse
- Incorrect size or color selected at checkout
- Delays caused by shipping carriers
Approved refunds will be issued to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at underthesunshopify@gmail.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.